Privacy Policy

AMARR COMPANY is committed to protecting the privacy of your personal data. This Privacy Policy describes the types of personal data we collect from you in connection with this digital service, how we use that information and why, who we share it with and where and how long we store it for. In addition, this Privacy Policy describes your rights, including how you can contact us if you have additional questions about processing of your personal data. 

AMARR COMPANY of 165 Carriage Court, Winston-Salem, NC as “data controller” is responsible for the processing of your personal data. We collect and store:

  • When you request information from us: your name, address, e-mail address and/or telephone number that you submit is collected. This allows us to respond to your request and send you the information that you requested.
  • When you order product from us: your contact and delivery details as well as any other information required to verify and fulfill the order, including financial information that you submit to us is collected. This allows us to perform our contractual obligations to fulfill your order.
  • When you visit our digital services and websites: your browsing behavior on the site, such as pages visited and the time spent on each page is collected. This allows us to understand how our website is being used and to make improvements.
  • When you become an account holder: your contact, purchase and financial information in relation to your payments for products is collected. This allows us to provide you with an online account for your access 24/7 and to contact you as part of our customer care procedures. This also allows us to send you communications about relevant solutions, products and services, if you have provided your consent to receive communication from us or where we have a legitimate interest to keep you updated.

We may transfer your personal data for the purposes set out above to other companies within the ASSA ABLOY group; to third parties who provide services connected to this digital service or its functions, but only to the extent necessary to provide these services. For example, our digital marketing agency, our hosting provider, our customer support teams and the developers of this digital service; when required by law; or to a buyer or a potential future buyer of our business.

Some recipients may be located in countries outside the EU/European Economic Area (EEA).  As in some cases these countries have a lower level of protection than that within the EU/EEA, when transferring personal data to countries outside the EU/EEA we use standard contractual clauses approved by the European Commission to ensure a sufficient level of protection for your personal data. These standard contractual clauses can be found via the following link: http://ec.europa.eu/justice/data-protection/international-transfers/transfer/index_en.htm.

We take measures to protect all personal data transferred to a third party, or to other countries, in accordance with applicable data protection laws and as stated above.

We store personal data for as long as necessary to fulfill the purpose for which the data has been collected. This means that we delete your personal data when such data is no longer necessary to process a request or an order, or to manage your account, your marketing preferences or our relationship. Statistics which have been anonymized may be saved for longer. Specific types of data stored and for how long are:

  • Contact information that you provide, such as your name, company name, address, region/country, phone number and email address are deleted 12 months after becoming inactive. Email addresses are deleted after three email bounces.
  • Responses from Amarr Company surveys that you participated in are deleted 12 months after the end of the survey period. Aggregate data that can’t be tied to an individual may be stored longer.
  • Marketing preferences, such as opt-in or opt-out to receive information and newsletters through email are stored indefinitely as it is a legal requirement to respect your preferences.
  • Information related to our business relationship, such as data in orders and quotes, requirements that you provide us with and delivery information is stored for the duration of our business relationship and 18 months thereafter. Data may be stored longer when we are legally required to do so.

In relation to the personal data that we store, you have the right to:

  • Request a copy of your personal data from our records;
  • Ask that we correct or erase your personal data (though this may mean that we cannot process requests or orders, or that your account expires);
  • Ask us to stop processing your personal data (for example as regards the use of the data to improve our website), or restrict how we process your personal data (for example if you deem the data to be incorrect);
  • Request the personal data used to provide you with information you requested, process an order, or manage your account or our relationship in a machine-readable format, which you are entitled to transfer to another data controller; and
  • Withdraw your consent to us processing your data for marketing purposes at any time.

Requests to exercise your rights should be addressed to: ATTN: AMARR COMPANY Data Protection Manager at 165 Carriage Court, Winston-Salem, NC 27105 or Marketing@amarr.com. 

You are entitled to report this to receive annually a copy of your personal data kept on record by us free of charge. AMARR COMPANY is responsible for the processing of your personal data and all requests to amend, delete or receive a copy of this information should be sent to AMARR COMPANY, 165 Carriage Court, Winston-Salem, North Carolina 27015 and marked “Attention: AMARR COMPANY Personal Data Responsible”.

AMARR COMPANY may update this Privacy Policy from time to time in response to changing legal, regulatory or operational requirements. We will notify users of any such changes (including when they will take effect). The latest version of our legal policy is available through our website.

Your continued use of the digital service after any such updates take effect will constitute acceptance of those changes. If you do not accept any updates to this privacy policy, you should stop using this digital service.

If you have questions or concerns about this Privacy Policy, you can contact us at 165 Carriage Court, Winston-Salem, NC 27105 or by e-mailing us at ask@amarr.com, or by calling us toll-free at 1-800-503-DOOR (3667).

Last Revised: October 2021